Hollywood Piano
EST. 1928
Frequently Asked Questions

Straight answers
for every step of
your piano journey.

Buying, financing, trade-ups, warranties, delivery, service, technology and more—all in one place.
Real People. Real Answers. Since 1928.
Grand pianos in the Hollywood Piano showroom

Buying a Piano

How much should I spend on a piano?
Start with a comfortable range rather than one exact number. The best value depends on the player's goals, piano type, size, condition, warranty and how long you expect to keep it.
What should I look for when buying a piano?
Compare touch, tone, size, preparation, warranty protection, dealer service and future trade options. Play several pianos side by side whenever possible.
Do I need an appointment to visit?
No appointment is required. You are welcome to visit during regular showroom hours, although an appointment can be useful if you want dedicated time with a specialist.
Can you help me choose the right piano?
Yes. We can compare acoustic, digital, upright, grand, player, silent, new and pre-owned options based on your space, player and budget.
More buying answers →
Pre-owned piano keyboard

New vs. Pre-Owned

Should I buy a new or pre-owned piano?
Both can be excellent choices. New pianos offer the latest design and manufacturer coverage; a carefully selected pre-owned piano can provide exceptional value for the same budget.
Are pre-owned pianos a good value?
Often, yes. Condition, age, preparation and warranty matter more than simply whether the piano has had a previous owner.
Do your pre-owned pianos include warranties?
Hollywood Piano's Certified Pre-Owned instruments are sold with written parts-and-labor warranty coverage according to the terms provided with the piano.
What does Certified Pre-Owned mean?
It means the piano has been selected, inspected and prepared to Hollywood Piano's pre-owned standards rather than simply placed on the floor as an ordinary used piano.
View all pre-owned questions →
Grand pianos in showroom

Grand vs. Upright

What are the advantages of a grand piano?
A grand uses a horizontal action and can offer greater repetition, control and tonal potential, especially as the piano gets larger.
How much space do I need for an upright?
An upright takes much less floor space than a grand. Measure the wall width, piano height and enough room for the bench and player.
Which is better for a beginner?
The better piano is the one with the touch, tone, size and budget that encourages regular playing. A quality upright can be an excellent instrument for a beginner or advanced player.
Do you carry studio, baby grand and concert grands?
Hollywood Piano carries a broad range of upright and grand sizes, from compact home instruments through larger performance pianos.
View all grand vs. upright questions →
Digital piano with headphones

Digital, Player & Silent Pianos

What is a silent piano?
A silent piano is an acoustic piano equipped so the player can use headphones while the normal acoustic sound is stopped or greatly reduced.
How do player pianos work?
Modern player systems reproduce performances automatically, including moving the piano's keys. Some systems also add recording, app and streaming features.
Which digital pianos do you recommend?
The right choice depends on touch, sound system, furniture style, features and budget. Hollywood Piano can compare several major digital piano brands side by side.
Can a piano be both silent and a player piano?
Yes, depending on the piano and system. Some acoustic pianos can combine player technology with silent/headphone capability.
View all technology questions →
Financing paperwork

Pricing & Financing

Do you offer financing options?
Yes. Financing options are available for qualified buyers. Terms and promotions can vary, so ask about the current programs when you shop.
What is your one-year Low Price Guarantee?
Hollywood Piano offers a written one-year low-price guarantee under the terms of its current policy. Ask us for the complete written guarantee when comparing your purchase.
Are there current promotions or rebates?
Manufacturer and store promotions change throughout the year. Ask a Hollywood Piano specialist what programs apply to the piano you are considering.
Do you price match other sellers?
Our written low-price policy is designed to protect your purchase. Because models, preparation, warranties and included services differ, comparisons should be made on genuinely comparable offers.
View all pricing & financing questions →
Professional piano delivery

Delivery, Service & Support

Do you deliver?
Yes. Hollywood Piano coordinates professional piano delivery. Delivery requirements and pricing depend on the instrument, location and access.
Do you move pianos up or down stairs?
Many stair deliveries can be handled professionally, but every location is different. Photos or an access review may be needed before confirming the move.
Do you offer tuning and service?
Yes. We can help coordinate tuning, service and technical support for pianos we sell and, depending on the request, pianos you already own.
What kind of after-sale support do you provide?
Our relationship does not end at delivery. We help with warranty questions, service, tuning, trade-up options and other ownership needs.
View all delivery & service questions →

More Frequently Asked Questions

Explore more detailed answers across every category, from choosing a piano through delivery, service and future trade-ups.

More About Buying a Piano

How do I compare several pianos fairly?
Play the same short selections on each instrument and compare touch, tonal color, dynamic range and how comfortable the piano feels. Our specialists can help you narrow the field without rushing the process.
Should I bring my teacher?
You are welcome to bring a teacher, technician, family member or trusted pianist. A second set of experienced ears can be especially helpful when comparing finalists.
Can Hollywood Piano help me choose before I visit?
Yes. Tell us about the player, room, budget and features you need, and we can prepare a curated list of appropriate pianos for your visit.

More About Pre-Owned Pianos

How does age affect a used piano?
Age is only one factor. Design, construction, climate history, use, maintenance, present condition and the quality of preparation all affect a piano's value and musical life.
Can I compare new and pre-owned pianos side by side?
Yes. Our large selection makes it practical to compare new and pre-owned instruments across several sizes, price ranges and brands in one visit.
Are Certified Pre-Owned warranties in writing?
Yes. Qualifying Certified Pre-Owned pianos include written parts-and-labor warranty terms so you can review the coverage before purchase.

More About Piano Technology

Can a silent system be added to my current piano?
Often, yes. Aftermarket systems such as Kioshi and QuietKeys can be appropriate for many pianos, while compatibility and installation requirements must be evaluated instrument by instrument.
What player-piano systems do you offer?
Hollywood Piano offers modern player-piano choices including PianoDisc, QRS and the Roland GP-9M, along with select factory-installed systems.
Can you demonstrate the technology in person?
Yes. We can demonstrate digital, player and silent-piano features and help you compare how each system fits your home and the way you plan to use the piano.

More About Pricing & Financing

What should I compare besides the advertised price?
Compare the exact model, condition, preparation, warranty, included accessories, delivery, after-sale support and future trade-up protection. Those differences can materially change the value of an offer.
Is your Low Price Guarantee nationwide?
Yes. Hollywood Piano's written one-year Low Price Guarantee is nationwide, subject to the complete terms provided with the purchase.
Can manufacturer rebates be combined with financing?
Programs vary by manufacturer and promotion. We will explain which current rebates and financing offers apply to the piano you are considering.

More About Delivery & Support

Do you deliver outside Southern California?
Yes. Hollywood Piano coordinates professional delivery throughout the United States. Timing and cost depend on the piano, destination and access.
How do I prepare for a stair delivery?
Send clear photos and measurements of the route, including doors, turns, stairs and landings. An access review may be required before the move is confirmed.
Who do I call after the piano arrives?
Call Hollywood Piano at 1-800-MY-PIANO. We remain available for warranty questions, tuning, service, technology support and future trade-up needs.

Trade-Ins & 100% Trade-Up

What happens when I'm ready to trade up?
Hollywood Piano's Unlimited Time 100% Trade-Up policy can apply the original purchase amount toward a qualifying future piano under the written terms of the program.
Can I trade in a piano I did not buy from Hollywood Piano?
Potentially, yes. We evaluate outside trade-ins individually based on brand, model, age, condition and current marketability.
Is there a time limit on the 100% Trade-Up program?
There is no time limit. Under the written program terms, a qualifying future piano must be priced at least twice the original piano's purchase price.

Warranties & Certified Pre-Owned

Are Hollywood Piano warranties transferable?
Hollywood Piano offers transferable warranty protection on qualifying pianos according to the written warranty terms provided with the instrument.
What is Hollywood Piano's Value-Added Warranty?
On qualifying new pianos, Hollywood Piano's written Value-Added Warranty doubles the manufacturer's original warranty, according to the program terms.
What protection comes with Certified Pre-Owned pianos?
Certified Pre-Owned pianos are sold with written parts-and-labor warranty coverage and are prepared to Hollywood Piano's pre-owned standards.

Tuning & Service

What is the difference between tuning, regulation and voicing?
Tuning adjusts pitch. Regulation adjusts the mechanical action. Voicing adjusts tonal character. They are three different services.
When should my piano be tuned after delivery?
The ideal timing varies with the piano, environment and move. Ask us for the recommended schedule for your instrument and home.
Can you service a piano I already own?
In many cases, yes. Contact us with the piano brand, model, location and the type of service you need.

Appointments & Visiting

Do I need an appointment?
No. Walk-ins are welcome. An appointment is helpful when you want a specialist to prepare specific models or spend dedicated comparison time with you.
Can I bring my teacher or pianist with me?
Absolutely. We encourage meaningful side-by-side comparisons, and many customers find it helpful to bring a teacher, family member or trusted player.
Can I try several brands in one visit?
Yes. With more than 600 pianos under one roof, Hollywood Piano makes it possible to compare many brands, sizes and technologies in one showroom.

Selling a Piano to Hollywood Piano

Does Hollywood Piano buy used pianos?
Yes, selectively. We are continually looking for quality used pianos and may purchase, consign or accept qualifying instruments in trade.
What information should I send?
Send the brand, model if known, serial number, location, approximate age, condition and clear photos. If you do not know every detail, photos can often help us identify the piano.
Can I consign instead of selling outright?
Possibly. Purchase, consignment and trade options depend on the piano and our current inventory needs.
Sell Your Piano →

Rentals & Events

Do you rent pianos for homes?
Yes. Residential rentals are available in upright, grand and digital options. You may rent as long as you like, and up to one year of eligible residential rental credit can be applied toward a piano purchased from Hollywood Piano.
Do you provide commercial and event rentals?
Yes, depending on availability and logistics. Performance requirements, venue access, delivery timing and tuning needs should be discussed in advance. Commercial rentals do not receive rental credit toward purchase.
Hollywood Piano technician working inside a grand piano
Still have a question?

We're here to help.

Our piano experts are happy to answer any questions you may have.

Product Enquiry